Returns & Exchanges

At Shop With Ekinova, we want you to love your purchase. However, we understand that sometimes things don't go as planned. Please review our policy below regarding returns and refunds.

1. Return Window We have a [7]-day return policy, which means you have [7] days after receiving your item to request a return.

2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it:

• Fashion: Unworn, unwashed, with tags attached, and in its original packaging.
• Beauty: Unopened, unused, and in the original sealed packaging.

3. Non-Returnable Items Certain types of items cannot be returned due to hygiene and health reasons. These include:

• Opened beauty, skincare, or makeup products.
• Swimwear or lingerie if the hygiene seal has been removed.
• Gift cards.
• Sale items (marked as "Final Sale").

4. The Return Process To start a return, you can contact us at [uwagboejennifer1@gmail.com]. If your return is accepted, we will send you instructions on how to proceed with sending your package. Items sent back to us without prior request for return will not be accepted.

5. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within [7] business days.

6. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

7. Shipping Costs Shipping costs for returning the item are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, defective product).